The Thomas Kilmann Conflict Mode Instrument: Living In A World Of Conflict
Whether you like it or not, conflict is an inescapable reality in a world where human interaction is just a click away. Conflict resolution is necessary in a business environment where workers interact on a regular basis. Which is why every human resources department should be aware of the Thomas Kilmann conflict resolution style as a method of solving organisational conflict.
The Lesser Of Two Evils
At work we compete for salary increments, promotions, performance bonuses and the like. In doing so we fluctuate between two extremes: assertiveness and cooperativeness. According to Kenneth Thomas and Ralph Kilmann, it is between these two variables that we find the kind of conflict-free progressiveness that is required for any organisation to work effectively.
Thomas and Kilmann go on to emphasize the need to practice either avoidance or collaboration as safe alternatives to highly competitive behavior which, sometimes, doesn’t benefit the organisation in the long-run.