Features Of Service Request Management
In the IT field, the IT units receive a host of request from the users such as the use of applications, upgrade of software, installation of new systems in computer and queries on the use of the mobile phones. These specific IT requests are known as the IT request service and to attend to this request, one must adhere to the policies of an effective Service Request Management system to provide the highest efficiency, especially for those requests that are common and reoccurring.
The service management system provides secure self-service options to users with simple and repeated queries so they can have immediate access to the solutions and get the service at an optimal time. In these systems, the IT team prioritize tasks and align automated answers to the queries, so the user has the chance to get to the results without wasting time and waiting for correspondence.