When dealing with conflict for the first time it’s easy to get caught up in the argument and lose perspective. Which is why conflict resolution skills are developed over the course of time as one grasps an understanding of how to direct disagreeing parties towards peaceful resolution. It’s all pretty straightforward.
Approach: Situations Differ
Avoidance,assertiveness, compromise and cooperation are the three most helpful aids to arbitration. As a go between you must be able to judge a situation and determine what is the best course of action to follow. Brush it aside as a minor skirmish? Deal with it head-on because it has the potential to fester? Then of course you may have to be understanding and attempt to bring about cooperation whereby both sides are given their due weight.
Resolving conflict avoids lengthy and costly legal battles that only leave parties broke and bitter.